About Us

Welcome to Berkshires

An independent estate agents based in Ascot, covering all aspects of house buying, selling, letting or renting, on all types of properties, from small studio flats to large country houses, from plots of land to new builds, covering North & South Ascot, Sunninghill, Bracknell, Warfield, Winkfield, Winkfield Row and all surrounding areas.

With over thirty five years dedicated commitment to bring the highest professional and personal touch to all clients, Justin Newey has been running the business for over twenty years and, together with his brother, James, who joined him fifteen years ago, Berkshires is a company which promises to deliver that special property service second to none.

Customer care has always been paramount to clients when delivering property services, which include, Free valuations, sales, lettings (managed or introduced), buying, renting and advice on all financial aspects within the property market.

FEES – SALES

1.5% FOR SOLE AGENT
2.5% FOR MULTI AGENT INSTRUCTION
£75 – £150 FOR ENERGY PERFORMANCE CERTIFICATE

FEES – LETTINGS

LANDLORDS

15% FOR OVERSEAS LANDLORDS
12% FOR FULL MANAGEMENT
10% FOR INTRODUCTION ONLY SERVICE 8% FOR SECOND YEAR WITH SAME TENANTS
£120 FOR ALL NEW ASSURED SHORT HOLD TENANCY AGREEMENTS
£200 – £350 FOR INDEPENDENT INVENTORY REPORT
£75 – £150 FOR ENERGY PERFORMANCE CERTIFICATE

TENANTS

£360 FOR TENANCY APPLICATION (PER PROPERTY)
£250 – £350 END OF TENANCY CHECKOUT FEE

Featured Listings

Contact from the website

IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.